Refund Policy

1. Introduction

At thegoodlife.fit, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, this Refund Policy outlines the steps you need to follow to request a refund or exchange.

2. Return Eligibility

To be eligible for a return and refund, the following conditions must be met:

• Timeframe: Return requests must be made within [30 days] of the delivery date.
• Condition: Items must be unused, in their original condition, and with all original tags and packaging.
• Exclusions: Some items may be non-returnable due to hygiene reasons or special customization. These items will be noted as non-returnable on their product pages.

3. How to Return an Item

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at hi.thegoodlife@gmail.com or +91 75500 77550 to request a Return Authorization (RA) number.
2. Prepare Your Package: Pack the item securely in its original packaging, including all tags and accessories. Clearly mark the RA number on the package.
3. Ship the Item: Send the package to the return address provided by our customer service team. You are responsible for the cost of return shipping, unless the return is due to a mistake on our part

4. Refund Processing

Once we receive and inspect the returned item, we will process your refund:

• Refund Method: Refunds will be issued to the original payment method used for the purchase.
• Processing Time: Refunds are typically processed within [5-7 business days] of receipt of the returned item. You will receive a confirmation email once your refund has been processed.
• Restocking Fee: A restocking fee of [1%] may apply to certain items, as indicated on the product page.

5. Exchanges

If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. Exchanges are subject to product availability.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within [7 days] of receipt. We will arrange for a return and provide a replacement or refund at no additional cost to you.

7. Final Sale Items

Items marked as “Final Sale” or “Non-Returnable” are not eligible for returns or refunds. Please review the product details carefully before making a purchase.

8. Contact Us

For any questions or assistance regarding returns or refunds, please contact our customer service team:

Phone: +91 75500 77550
Address: THE GOOD LIFE
Swiz HIG 141, Lashkaria Green Heights, Andheri west,Mumbai, Maharashtra- 400053.